Guest Services - Rancho Viejo Resort & Country Club

Resort Reservations: 800-531-7400

Make a Reservation

Lobby Hours: Monday-Sunday • 5am-12am


Rancho Viejo Guest Services

Air Conditioning & Heating

Each of our guestrooms and suites are equipped with an individually controlled air conditioning and heating dial. Dial 0 for Front desk assistance.


Brownsville South Padre Island International Airport
700 Amelia Earhart Dr, Brownsville, TX 78521
Located 13.5 miles South from Rancho Viejo, Texas
20 minute drive

Valley International Airport
3002 Heritage Way, Harlingen, TX 78550
Located 16.8 Miles North from Rancho Viejo, Texas
30 minute drive

Baggage Service

For pickup and storage, contact the Front Desk. Dial 0.

Business Center

For your convenience, Rancho Viejo Resort offers, photocopying, package handling, and other business services. For assistance, contact the Front Desk. Dial 0. Need to check e-mail, access the internet or print a document? Complimentary internet access is available in guestrooms, or stop by the Front Desk to access a computer with printer and internet access.


Check-in is at 3:00pm. Check-out is at 12:00pm. To request early check-in or late check-out, call 956-350-4000 or dial 0.

Children's Activities

Summer Camp
Register in advance for the weekly camps. Summer activities begin June 3 and will run each week Monday - Thursday through the summer, ending on August 1. A new camp begins each Monday. Class sizes are limited. You must pre-register in the Golf Shop. 

*Camp ages 5 -15. There will be no camp the week of Jul 1-5.

Tennis | 8:00 – 9:30 | $99 Members- $125 Non-Members
Golf | 9:30 – 11:30 | $99 Members- $125 Non-Members
Swimming| 12:15 – 1:30| $99 Members- $125 Non-Members
Art, Crafts & Activities| 1:30 – 3:00 | $99 Members-$125 Non-Members
Kayaks| 3:30- 5:00| $99 Members - $125 Non-Member

Call to register at 956-350-4000.


The Resort Concierge is ready to assist you with dining suggestions and reservations, area attractions, maps and directions, as well as special requests. The Resort Concierge Desk is located in the lobby of the Resort administration. Dial 0.

Credit Cards

We accept all major credit cards. If you have any questions regarding your credit, please call the Front Desk. Dial 0

Doctor / Dentist

The Resort Concierge will assist you. Dial 0.

Dry Cleaning

Same day Service is available Monday - Friday. Contact the Front Desk 9:00 a.m. - 3:00 p.m. Dial 0.


Ambulance and Fire rescue are available locally at 911. For non-emergency requests, please contact the Front Desk. Dial 0.

All accommodations at Rancho Viejo Resort are equipped with smoke detectors. Please familiarize yourself with the location of the fire exit nearest to your room and read the following instructions.

• Quickly but carefully, exit the building
• Do not exit in any direction leading to heat, flame or smoke
• Quickly but carefully, exit the building

• Test the door with your hand for heat before opening.

• Stay in your room
• Phone the operator, dial 0 for help
• Cover face with wet towels
• Wait for further instructions

• Take your room key
• Open door slowly
• Leave the building
• If exiting is unsafe, return to room, notify operator by dialing 0 and wait for instructions.
• Stay low
• If you have a physical condition that might impair your ability to either detect an alarm or evacuate, please 


The Resort Concierge will be happy to assist you. Dial 0.

General Manager

General Manager Tony McDermid welcome any comments you may have.

Gift Shops

The resort pro shop features equipment, apparel, jewelry, sports-related items, and gift certificates.


For extra pillows, blankets, and other special items between the hours of 9:00 a.m. and 5:00 p.m., contact Front Desk. Dial 0. Cleaning hours are 9:00 a.m. - 5:00 p.m. Monday-Sunday.


Ice is provided to all hotel guests. Ice can be ordered from our onsite restaurant. Delivery is available upon request. Dial 510.


Washer and dryers available upon request

Limousine Service

Harlingen Hummer Limousine Rental
3605 Park lane st
Harlingen, TX 78552
(956) 907-6722

Royal Star Limousine Service
3103 Chapa Dr
Weslaco, TX 78596
(956) 854-1040

Call Front Desk for contact phone numbers for Limo Service.

Locks & Admittance

For added security, you may double-lock your room using the deadbolt lock. Do not admit any person to your room without first making proper identification. If there is any question about the person's identity, please call the Front Desk. Dial 0.

Lost & Found

Please contact Front Desk between the hours of 7:00 a.m. and 5:00 p.m. Dial 0.

Luggage Storage

Luggage storage is available at the Front Desk. Dial 0.

Mail & Packaging

The Front Desk will arrange regular or special delivery of mail and packages as needed. Outgoing mail may be left at the Front Desk. FedEx and UPS services are also available. Dial 0.

Message Service

Your in-room phones are equipped with voice mail for your privacy. To retrieve your messages, Dial the message button. Contact Front Desk for any assistance, Dial 0.

Religious Services

The Front Desk can assist you with finding a local church or temple. Dial 0

Room Reservations

We'll be glad to help you with reservations for a future trip to Rancho Viejo Resort. Please call the Front Desk at (956) 350-4000 or book directly through our website at

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk.

Sales Office

For catering arrangements or special events, please call our Banquets and Catering Sales Gloria Cavazos at (956) 350-4000 ext. 316.


The city of Rancho Viejo has police department with 24/7 patrol. The resort does not have security on site. Dial 0 for non- emergency situations or 911 for Emergency.


The resort pro shop features equipment, apparel, jewelry, sports-related items, and gift certificates. For a list of local shopping centers and malls please contact Front Desk, Dial 0.

Sunrise Mall
Sunrise Mall offers approximately 90 different stores and services for customers, including department stores such as Sears and JC Penny. A movie theater is also located on site.

Address: 2370 N Expressway, Brownsville, TX 78521
Telephone: (956) 541-5302

Valle Vista Mall
Valle Vista Mall features stores such as Dillard's, Sears, Aeropostale, Forever 21, Perfumania, Victoria's Secret, JCpenney, Bath & Body Works, and Express Men.

Address: 2020 S Expressway 83, Harlingen, TX 78552
Telephone: (956) 425-8392



Message & Spa Services

Enjoy relaxing massages, facials, and body treatments at Rancho Viejo Resort & Country Club. Open Tuesday - Saturday 9:00 a.m. - 5:00 p.m. Must have an appointment. Dial 501.

All massages are performed by Janet Araiza, Licensed Massage Therapist. Janet is certified in Swedish, Deep Tissue, Bamboo, Trigger Point, and Hot Stone Massage Therapy.

For pricing, please see here.

Telephone Service & Rates

Telephone operating instructions are printed directly on your telephone. For assistance, call the Front Desk. Dial 0. Local, Directory Assistance, Credit Card Calls - Free 800, Collect, Third-Party Billing, Operator Assistance - Free Long-distance and international calls are billed at Sprint's standard operator-assisted rates. Applicable charges will be billed to your room account.

Community Information

Experience the Rio Grande Valley; where you can enjoy the history, culture, the beaches of South Padre Island, and the lifestyle of two nations simultaneously! It's an experience of a lifetime.

International bridges provide access to Old Mexico where, among other things, shopping in Matamoros near Brownsville or Progresso, south of Mercedes, and Weslaco at el Mercado, the Market, is a special treat. Just across the Rio Grande from Brownsville is Matamoros, Mexico. Art and handcrafts from all parts of Mexico can be found in the shops and markets of Matamoros. The goods include the leather, silver and gold jewelry, talavera pottery, Zarapes, boots, and art.

The Gladys Porter Zoo is a 31-acre zoological preserve and botanical garden that serves as a survival center for 1,500 mammals, birds, reptiles, amphibians, invertebrates, and fish, and over 250 species and sub-species of tropical and neo-tropical plants. A unique haven for rare and endangered species, the zoo is divided and surrounded only by rocky outcropping, glass, and a natural flowing waterway. The Gladys Porter Zoo is consistently ranked in the top ten zoos in the country by many national travel magazines.

History buffs will be astounded as to what happened in and around Brownsville and the Rio Grande Valley. The Palo Alto National Battlefield National Park, dedicated to the history of the life during the days of the Mexican-American war, is just five minutes from Rancho Viejo. The last battle of the Civil War is located on Palmito Hill located minutes from the resort. The Brownsville Historical Museum has information on these locations and more. At the Brownsville/South Padre Island Airport you can discover working World War II aircraft at the Confederate Air Force Museum.

In Port (Point) Isabel visit the Museum that describes adventures off the coast of South Padre Island. Gold laden treasure ships headed for Spain from Mexico, driven off course by storms and sunk on the coast of South Padre Island. Visit pirate and patriot Jean La Fitte's well in Laguna Vista, a refuge for La Fitte after leaving New Orleans and before sailing to Yucatan.

In Harlingen, previously known as the "Six Shooter Junction", because of the frequency of gunfights, you may want to visit the Rio Grande Valley Museum where several historic Harlingen buildings have been relocated.

South Padre Island, offering more than thirty-five miles of the nation's widest and cleanest beaches, is only minutes away. Take a day to sun, swim, surf, or go horseback riding along the Gulf of Mexico. Try deep-sea fishing or bay fishing with one of the many knowledgeable local guides. Ride in a sailboat, jet ski or parasail along the coast.

Wildlife and Nature habitats are also plentiful in the Lower Rio Grande Valley. Nearby refuges such as Sable Palm Grove Sanctuary, Laguna Atascosa National Wildlife Refuge, and Santa Ana Wildlife Refuge feature an abundance of rare, wild, and unusual birds and exotic animals, some of which cannot be found anywhere else in the country.

Weather is the best gift of nature to the Lower Rio Grande Valley. The semitropical climate, enhanced by the gentle breezes of southeasterly trade winds, creates a beautiful landscape that can host an array of outdoor activities any time of year. Warm in the winter, comfortable in the summer, our climate rivals the best that Florida or any other southern destination has to offer!

  • Gladys Porter Zoo
Brownsville Museum Of Fine Art
University of Texas at Brownsville
Brownsville Airport
Palo Alto Battlefield
Resaca de la Palma Battlefield
Schlitterbahn South Padre Island
Sandcastle Days SPI
Charro Days Brownsville
SPI BikeFest
South Padre Island Birding and Nature Center
Valley Regional Medical Center
Valley Baptist Hospital
Harlingen Medical Center
Valley International Airport
Historic Brownsville Museum

Local Dining and Nightlife